August 11, 2025
In the world of business, unpaid debts are more than just numbers on a balance sheet—they’re stalled opportunities, frozen capital, and in some cases, strained relationships. At Boresha Credit Services Limited Uganda, we see them as something else too: problems waiting for practical, human-centered solutions.
We don’t believe in the “hammer” approach to debt recovery. Yes, we’re here to get results—and we do—but we know that every debtor is also a customer, a client, or a partner you might need tomorrow. Our job isn’t just to collect money; it’s to recover value while preserving the relationships that keep your business thriving.
The Real Cost of Unpaid Debts
When payments are late, it’s not just about the missing money. Cash flow slows. Planning becomes harder. Growth projects get shelved. Even staff morale can take a hit because financial uncertainty trickles down into the way a company operates day to day.
We’ve worked with banks, microfinance institutions, insurance companies, utility providers, and large corporations across Uganda. The common thread? Every one of them felt the ripple effects of delayed payments. Some thought the amounts were too small to chase. Others had given up on older debts. Almost all underestimated how much these receivables were costing them—not just financially, but strategically.
Our first step is always to quantify the hidden cost. Once clients see the real impact, the case for proactive debt recovery becomes obvious.
Why Our Approach Works
Debt collection has a bad reputation in some circles, and honestly, that’s because too many agencies use outdated, heavy-handed tactics. We’ve built our process on three principles that make us different:
- Respect is non-negotiable – Debtors aren’t enemies; they’re stakeholders. We approach each case with empathy and professionalism, which increases cooperation.
- Speed matters – Every day that passes makes recovery harder. Our systems are designed to move quickly without sacrificing quality.
- Data beats guesswork – We don’t rely on “hope” to find someone or get a payment. We use debtor profiling, skip tracing, and tailored communication strategies to target the right approach for each case.
This balance of speed, strategy, and respect is why many of our clients see better recovery rates with us than they’ve experienced before.
A Story From the Field
A few months ago, a large utility provider approached us with what they called “mission impossible”: hundreds of overdue accounts, some over a year old, with many customers having moved or gone silent. Internally, they’d tried calls, emails, even field visits—with little success.
We started with a simple premise: not every debtor was avoiding payment out of malice. Some had financial constraints. Some had disputes that were never resolved. Others genuinely forgot.
Within 90 days, we recovered more than 60% of the outstanding amount. How? We segmented the debtor list, customized our communication approach, and offered structured repayment options. More importantly, the utility provider didn’t lose customers—they actually reported a boost in satisfaction scores because customers appreciated the fairness and clarity of the process.
What We Actually Do, Step by Step
Our work covers the full credit lifecycle, from early intervention to late-stage recovery:
- Early-Stage Collections – We contact customers as soon as payments are overdue, using tactful reminders that encourage settlement before escalation is needed.
- Late-Stage Recovery – For older debts, we employ more intensive follow-up, negotiation, and in some cases, legal liaison.
- Debt Restructuring – When repayment seems impossible under current terms, we renegotiate in ways that protect your business and give the debtor a path forward.
- Receivables Outsourcing – Some clients hand us their entire credit control function so they can focus on core operations while we keep payments flowing.
- Skip Tracing – If someone’s gone off the radar, we use technology and investigative methods to find them—legally and effectively.
Beyond Collection: Protecting Your Reputation
One thing we’ve learned is that businesses care just as much about how money is collected as they do about actually getting it back. Aggressive or unprofessional methods can damage a brand far more than the unpaid debt ever did.
That’s why our agents are trained not only in negotiation, but also in customer service. We represent your brand the way you would. Whether we’re speaking to someone in person, on the phone, or over email, we aim for resolution without unnecessary conflict.
The Long-Term View
Debt recovery isn’t just about fixing today’s cash flow—it’s about building systems that make tomorrow’s stronger. For some clients, our biggest contribution comes after the initial collections, when we help them put processes in place to reduce future defaults.
This can include:
- Setting clearer payment terms and enforcing them consistently.
- Training internal teams on early warning signs of non-payment.
- Implementing reminders and digital payment options to make settling easier.
What Our Clients Say
We’re proud that many of our new clients come through referrals. One bank we work with told us, “You’ve turned collections into a customer service channel we can be proud of.” An insurance company client put it more bluntly: “You get us results without creating fires we have to put out later.”
Why Businesses Choose Us Over In-House Teams
You might wonder: why not just keep collections internal? The answer is capacity, focus, and expertise. In-house teams often juggle collections alongside other responsibilities, which slows everything down. Plus, many businesses hesitate to push too hard on overdue accounts for fear of upsetting the relationship.
We remove that friction. We have one focus—getting you paid—while respecting your brand image. And because collections is our core business, we’ve invested in systems, training, and technology that most companies simply can’t match internally.
Final Word
At Boresha Credit Services Limited Uganda, we don’t just collect debts—we unlock trapped value. Every successful recovery is more than just money back in your account. It’s a repaired relationship, a revived project, a stabilized cash flow. It’s your business, back in motion.
If you’re sitting on unpaid invoices or overdue accounts—whether they’re days or years old—there’s no reason to keep absorbing the cost. Let’s talk, and turn those unpaid debts into opportunities.
