Debt Collection and Recovery
We provide solutions that span the entire credit lifecycle and we are engaged in
Debt collection, debt recovery and restructuring, receivable outsourcing and related
ancillary services. We enjoy a strong business relationship with banks, financial
institutions, insurance houses, large corporations and public utilities.
Debts Collection Objectives
- To collect the debt within the shortest time possible.
- To be proven by our clients as the agency of choice in terms of performance and
results. - To have strong relationships with key organizations in selected market segments.
- To be an extension of our client’s business approach and an exclusive Debt
Solutions partner.
Collection Methods
At BCSLU, we employ the following debt collection methods.
1
Tele-collection
This entails calling customers regularly through our smart dialer
system to negotiate on a repayment plan and to ensure that commitments made are
honoured.
2
Auto dialing telephony
Our system has an inbuilt facility geared towards optimizing calling efficiency.
3
Bulk and single SMS System
our core system is capable of sending bulk SMS to many customers as well as single messages to individual customers.
4
Emails
for those customers we have emails; this is a convenient and an easy way
to reach them.
5
Demand letters
This is an official letter addressed to the debtor indicating the
amount owed giving a specific period for payment
6
Field Visits
BCSL has invested in branded motor vehicles to enable our field
officers to move easily and with speed thus improving our collection efficiency.