How to Handle Non-Performing Loans Without Damaging Customer Relationships
Every business that extends credit—whether it’s a bank, microfinance institution, SACCO, or small enterprise—eventually faces the challenge of non-performing loans (NPLs). In Uganda, where access to credit is a lifeline for SMEs, farmers, and individuals, loan defaults can quickly erode trust between lenders and borrowers. But here’s the dilemma: while…





