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October 7, 2025
BCSL-admin

The Role of Technology in Modern Debt Collection

Debt collection has traditionally been seen as a manual and labor-intensive process—reliant on endless phone calls, visits, and paperwork. In Uganda, where small and medium-sized enterprises (SMEs) play a central role in the economy, delayed loan payments and overdue invoices create significant challenges. Businesses spend valuable time chasing after debtors,…
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October 7, 2025
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The Importance of IT Helpdesk Support for SMEs in Uganda

In today’s digital age, technology underpins nearly every aspect of business operations. For SMEs in Uganda, information technology is not just a tool—it is a critical business enabler. From managing customer relationships and automating accounting tasks to monitoring inventory and facilitating online sales, IT systems touch nearly every business process.…
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October 7, 2025
BCSL-admin

The Future of Customer Experience: Trends Ugandan Businesses Should Watch

Customer experience (CX) is no longer just a buzzword—it’s a competitive battleground. Globally, brands distinguish themselves through seamless, personalized, and fast service. In Uganda, where rising internet penetration, mobile money adoption, and the youth population are reshaping customer expectations, businesses that ignore CX trends risk being left behind. Over recent…
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